bad service

I am very disappointed with the service that I got with take a lot because I thought is the fastest platform for one to make a purchase but to my surprise I took me almost 3 weeks and I am still waiting for my school bag to my surprise I received an email for refund that I did not request. The worst part is that the schools has re-opened and my child does not have a bag and I cannot purchase another bag somewhere because I paid already at take a lot. I am so unhappy and angry at the same time because I expected a fast service based on the review and it was for the first time trying to purchase but my first experience is very bad I wont even tell anyone about take a lot because of the service.I request a formal apology from them because this is not on they can contact me on my cellphone.