Bad service

In December I bought a cable for my daughter C type for her Samsung A13 ,she received the item but it was not the same as the one displayed on their catalogue,she then used the item as it was C type after 2 weeks the cable stop working, she then logged the return which was declined by takealot saying we sent the wrong item ,we explained to them that was the item sent to us but that didn't help.

Mind you the item is only 78 ,this company is very arrogant and don't respect its customers,why would I return a wrong item ? Their products aren't the same and yet they will do anything ro project their suppliers and don't care about this people who sylupport their business. My daughter left then item as it was not worth fighting for it .I though I should share this bad experience and arrogance from these people, the lady who was dealing with this return is extremely arrogant and ride her name is Thandi .I also bought a comforter set which is also wring I'm waiting for the perfect time to return it and see what they are going tonsay about it. I haven't used it since they declined my return.