Bad service

I ordered a lot of items from takealot.com and have always been happy with the service and the quality of the items bought.

The purchase was a nightmare and no one is willing to assist, I am based outside the country and I only come to the South Africa occasionally, I ordered and paid for five items and they were delivered to my house in South Africa and signed for by my brother. My wife collected my delivery weeks if not months after they were delivered when she visited.

When she brought the items, I realized that I only received two of the five items ordered plus a book and anti hair loss oil that I did not order. I immediately contact takelot.com and I was told to send the barcodes of the wrong items that I received and schedule either a delivery of a pickup to the nearest center, which I did and the center used was Hatfield, I travelled to South Africa and went to the center only to be told that they must be collected where they were delivered, you can imagine my frustration, but I still did as requested and the items have never been collected.

I was told that the time has lapsed for me to exchange, I have been trying to explain that I am exchanging, I am merely returning what I did not order and request what I ordered and paid for to be delivered.

The total order amounted to P2 570.00 and received items amounting to R773.00 which includes the anti hair loss oil (R56.00) and the book (R149.00) that I did not order.

I have countless emails from the consultants and still today I have lost P2 002.00 in items not delivered.

I am gatvol.

Solomom