Bad service

We ordered a fridge from them, it got delivered and by day 3 the whole interior of the fridge started icing up. I called them and they advised I need to log a return so they can collect the fridge and asses if it needs to be returned and credited or what... this we did. They collected the fridge, 20 minutes later I get a call stating I never packaged the item, however I never got told by the consultant who assisted me that it needs to be packaged... who keeps a fridge packaging... and no one has this type of stuff just laying around. The next day I get a ln email stating my claim has been rejected because the fridge is used and they will be returning it so I can get an assessment done by the manufacturer and not by them. If the manufacturer they wish to repair it they can do so otherwise they will be sending a credit for the fridge. In the intrum we are sitting without a fridge... it's been 3 days now already and the whole weekend lays ahead.. with absolutely no communication as to when we will receive the fridge back so we can then log a call with the manufacturer... and who knows how long this will take. If they had just stated this all from the start I would never have sent the item back in the first place... We buy allot by takealot, but I can most definitely say this was the worst experience I have ever had with them... it's totally unacceptable And every single person I spoke to on the phone was without a doubt useless except monde who tried his best to assist, but in the end could do nothing as well.