Bad service

On the 2nd of June I emailed takealot team to inform them about my mobile numbers changing and me forgetting not to update them on the account profile, which I had assumed is the reason for delay of orders. There were 2 orders which one eventually came yet till today the other order worth over R1000 is still not here. Been sending emails back and forth with no concrete communication. One said I will be credited. Two week later I send another email and they said the parcel will be send back. A week later there is still nothing. So it just feels I like I have been ******.