Bad Service

I ordered an item on 3 December 2015 and I hoped and though that delivery would take place before Christmas as they promised before 18 December. The 18th came and I heard nothing. I then followed up and the lady said that the one item was not received from the supplier and she promised that delivery would take place before Christmas. On 21 December despite receiving several messages that delivery would take place nothing was delivered. I contacted them, and they informed me that the one item was cancelled, I was not informed, 4 days before Christmas and now I do not have a Christmas present. The other item was also delayed due to the one that was cancelled. NOW 27 Desember I do not have any one on the two items, I had to rush to get other Christmas presents. I have not even received a return of my money for the item that was cancelled. I do not know and do want the other item as I had to go and buy it at the shops. Worst service ever and such an inconvenience for me. almost a months later and I have not received any one of the two items that I ordered or a return of my money.