1 reviews | Active since Mar 2009
BAD SERVICE
I RECENTLY BOUGHT A ITEM FROM TAKEALOT WHICH THEY HAD STOCK OF STATED ON THE WEBSITE INDICATED. ITEM: IPHONE 4S BATTERY (3.7v 5.3Whr) PRICE OF R199 BUT I PAID IN R200 BECAUSE ITS MY FIRST TIME AND I WANT TO LOOK GOOD AS A ONLINE SHOPPER. I COLLECTED THE ITEM AND AFTER MATCHING UP MY OLD ****PY BATTERY WITH THE NEW ONE I SAW IT'S NOT THE ONE THAT I PAID FOR, NOT ONLY IS IT THE ONE WITH THE LOWEST CHARGE CAPACITY BUT ALSO IS IT THE CHEAP ONE, WHICH COST R20 LESS. I CALLED THEM THE VERY NEXT DAY, I WAS TOLD TO LOG THE CALL WITH EXCHANGE /RETURNS DEPARTMENT ON THE TAKEALOT WEBSITE. AFTER 2HOURS OF NO RESPONSE I CALLED IN AND SPOKE TO JANET HLOPHE WHO ASSURED ME THAT SHE WILL ESCALATE THE MATTER TO THE RETURNS DEPARTMENT. THE RETURNS DEPARTMENT RESPONDED VIA EMAIL INFORMING THEY ARE SORRY FOR THE INCONVIENCE AND WANTED TO KNOW WHETHER THEY SHOULD COME AND COLLECT OR I CAN DROP OFF THE INCORRECT ITEM, I THEN RESPONDED BACK VIA EMAIL QUESTIONING WHY IT CAN'T BE SWAPPED AROUND FOR THE ITEM I PURCHASED, NO RESPONSE AND CALLED IN AGAIN. AFTER GETTING THROUGH TO AN AGENT THEY LOOKED UP ON MY ORDER ID: *** AND FOUND THAT THE WEBSITE HAD AN ERROR AND THERE'S NO STOCK OF ITEM I PURCHASED.
If we accidentally deliver the wrong product to you, or if the product is not as described on the Website a return needs to be logged on your takealot account to notify us and we will then collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible, permitted that the correct product is in stock. Should the item not be in stock we will credit your account with the purchase price of the product within 10 days of the return or refund you if that is your preference.
We've asked our complaints team to liaise with our returns department to get an update on the status of your return. Our team will be in touch to update you on the matter as soon as they've received feedback and they'll also go over the details of our returns policy to clarify our returns processing time.
Kind Regards,
takealot.com
If we accidentally deliver the wrong product to you, or if the product is not as described on the Website a return needs to be logged on your takealot account to notify us and we will then collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible, permitted that the correct product is in stock. Should the item not be in stock we will credit your account with the purchase price of the product within 10 days of the return or refund you if that is your preference.
We've asked our complaints team to liaise with our returns department to get an update on the status of your return. Our team will be in touch to update you on the matter as soon as they've received feedback and they'll also go over the details of our returns policy to clarify our returns processing time.
Kind Regards,
takealot.com