GA
Grant A
1 reviews | Active since Sept 2011
19 Dec 2015, 10:10
Bad service
I purchased an item from talealot. I provided an address for delivery. I discovered that the delivery date had a hanged and I won't be at the addres provided. I called in to change the address and everything was sorted according to the delivery team. The item was delivered to the incorrect address. I called in to complain and asked that it be delivered to the correct address. I was assured it will reach my address at the appointed dated. The item is now three days late and the few people I called to said they would provide feedback and have it sorted. A day has passed and no one return my call or updated me by calling me as promised
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takealot.com's replyOfficial
19 Dec 2015, 14:02Hello garendse,
Thank you for taking our complaints team's call to explain our policy w.r.t. the change of a delivery address. As discussed we do not allow address changes once a parcel has shipped for delivery as it leads to delays similar as to what you've experienced. The agents who initially assisted you should have explained this to you and proceeded with your request as per our policy allowances. We will address this with the agents involved as this entire matter could have been avoided had this happened.
As discussed with our complaints team we need to liaise with the relevant couriers to confirm the whereabouts of your parcel to determine how soon it can be rerouted and delivered to your alternative address. We apologise for the hiccup and will keep you posted on the progress of this matter.
Kind regards,
takealot.com
Thank you for taking our complaints team's call to explain our policy w.r.t. the change of a delivery address. As discussed we do not allow address changes once a parcel has shipped for delivery as it leads to delays similar as to what you've experienced. The agents who initially assisted you should have explained this to you and proceeded with your request as per our policy allowances. We will address this with the agents involved as this entire matter could have been avoided had this happened.
As discussed with our complaints team we need to liaise with the relevant couriers to confirm the whereabouts of your parcel to determine how soon it can be rerouted and delivered to your alternative address. We apologise for the hiccup and will keep you posted on the progress of this matter.
Kind regards,
takealot.com
takealot.com's reply19 Dec 2015, 14:02
Official
Hello garendse,
Thank you for taking our complaints team's call to explain our policy w.r.t. the change of a delivery address. As discussed we do not allow address changes once a parcel has shipped for delivery as it leads to delays similar as to what you've experienced. The agents who initially assisted you should have explained this to you and proceeded with your request as per our policy allowances. We will address this with the agents involved as this entire matter could have been avoided had this happened.
As discussed with our complaints team we need to liaise with the relevant couriers to confirm the whereabouts of your parcel to determine how soon it can be rerouted and delivered to your alternative address. We apologise for the hiccup and will keep you posted on the progress of this matter.
Kind regards,
takealot.com
Thank you for taking our complaints team's call to explain our policy w.r.t. the change of a delivery address. As discussed we do not allow address changes once a parcel has shipped for delivery as it leads to delays similar as to what you've experienced. The agents who initially assisted you should have explained this to you and proceeded with your request as per our policy allowances. We will address this with the agents involved as this entire matter could have been avoided had this happened.
As discussed with our complaints team we need to liaise with the relevant couriers to confirm the whereabouts of your parcel to determine how soon it can be rerouted and delivered to your alternative address. We apologise for the hiccup and will keep you posted on the progress of this matter.
Kind regards,
takealot.com