pS
prenola S
1 reviews | Active since Dec 2015
17 Dec 2015, 15:08
Bad Service
This is was 1st time ordering with Takealot, I often order online from various online shopping sites and has never been disappointed. I ordered a product on the 9th December 2015, the expected delivery time was 18December 2015, I called today 17 December 2015 to confirm my order, after a long wait on the phone call which I am paying for, I get told that there is no stock of my product that I am waiting for patiently to be delivered the next day. This is very disappointing especially this time of the year.
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takealot.com's replyOfficial
17 Dec 2015, 17:16Hello Prenola1!,
Thank you for taking our complaints team's call to address this matter. As discussed we sent out e-mail communication to all affected customers on the 11th and 17th of December and we're sorry to hear that you did not receive this. We apologise for the unfortunate outcome of your order due to the out of stock situation. As discussed we will check with our buyer whether there's an update on if or when this item will be in stock again and whether we have an alternative to perhaps offer in its place.
Our team will be in touch with you again tomorrow as soon as they've received feedback from our buyer.
Kind Regards,
takealot.com
Thank you for taking our complaints team's call to address this matter. As discussed we sent out e-mail communication to all affected customers on the 11th and 17th of December and we're sorry to hear that you did not receive this. We apologise for the unfortunate outcome of your order due to the out of stock situation. As discussed we will check with our buyer whether there's an update on if or when this item will be in stock again and whether we have an alternative to perhaps offer in its place.
Our team will be in touch with you again tomorrow as soon as they've received feedback from our buyer.
Kind Regards,
takealot.com
takealot.com's reply17 Dec 2015, 17:16
Official
Hello Prenola1!,
Thank you for taking our complaints team's call to address this matter. As discussed we sent out e-mail communication to all affected customers on the 11th and 17th of December and we're sorry to hear that you did not receive this. We apologise for the unfortunate outcome of your order due to the out of stock situation. As discussed we will check with our buyer whether there's an update on if or when this item will be in stock again and whether we have an alternative to perhaps offer in its place.
Our team will be in touch with you again tomorrow as soon as they've received feedback from our buyer.
Kind Regards,
takealot.com
Thank you for taking our complaints team's call to address this matter. As discussed we sent out e-mail communication to all affected customers on the 11th and 17th of December and we're sorry to hear that you did not receive this. We apologise for the unfortunate outcome of your order due to the out of stock situation. As discussed we will check with our buyer whether there's an update on if or when this item will be in stock again and whether we have an alternative to perhaps offer in its place.
Our team will be in touch with you again tomorrow as soon as they've received feedback from our buyer.
Kind Regards,
takealot.com