Bad service

I have received bad service from Take a lot , I ordered a wireless mouse it was delivered today and was not working I tried connecting the Bluetooth however there was not button to press on the mouse to pair with my laptop I returned the device to take a lot Midrand and they said it will be replaced I asked them to change address to delivery at home as I choose to pick it up I was told that they cannot change the address , this month alone I have returned twice with take a lot their service is so bad and selling bad quality