1 reviews | Active since Dec 2015
BAD SERVICE
I ordered a TV from Takealot and received a order conformation email that read : Once your payment has been approved we'll send you a payment confirmation email. Please let us know if you've paid but don't receive confirmation. <br> <br> I then received the following email : Thank you for ordering from [URL Removed]<br> <br> We've received your payment for order ***.<br> <br> Your order is being processed and you can expect your order to be available for collection by Tuesday, 08 December 2015.<br> <br> I the got in my car, stood in a queue and when I got to the front was told I had to get a third email confirming the same as the second email and that I could not collect my TV. I also tracked my order online and it confirmed that TV was in stock. I got back to the office and phoned Takealot and the lady confirmed and then laughed. <br> <br> So much for you smile guarantee, because I'm not smiling<br>
We apologise for wasting your time with this collection as the item should have been released to you. Our complaints team will escalate this matter to our warehouse management team to address with the individual who misinformed you about your parcel's availability. Our team has also tried calling you to assist with this matter, but weren't able to get hold of you.
We'd love to turn this experience around with you and will try to reach you again to discuss if we could perhaps arrange delivery to make up for this bad experience.
Sincerely,
takealot.com
We apologise for wasting your time with this collection as the item should have been released to you. Our complaints team will escalate this matter to our warehouse management team to address with the individual who misinformed you about your parcel's availability. Our team has also tried calling you to assist with this matter, but weren't able to get hold of you.
We'd love to turn this experience around with you and will try to reach you again to discuss if we could perhaps arrange delivery to make up for this bad experience.
Sincerely,
takealot.com