Bad service

I purchased an item from takealot on the 17th of December 2021 upon delivery of the item I found it to be the incorrect item I immediately logged a return at the pick up point in Braynston almost two weeks later after numerous calls to takealot no one responds to my emails I keep hearing I'll escalate to the warehouse but nothing comes of it. This is really bad service I've received from takealot I never had these issues in the past but this is so bad. Two weeks later no response from the returns team.