1 reviews | Active since Dec 2014
bad service
i made an order on Wednesday, paid using my debit card- got confirmation from my bank that the amout due to takealot was paid to them- however when i went to the App, it stated i still need to pay- made a call to the call center, they advised me to send them my bank proof, I sent it through this morning, i just called them now to check if they recieved the proof- after the poor delivery guy had to return with my goods, as he was expecting cod- i also showed him my proof- however they say they haven't recieved my proof, resent it again- and hope they sort this out. takealot was quick, effective & convenient way for me to shop- but this instance proved otherwise- the package that i ordered i needed it for Sunday.
We're sorry to hear about the payment troubles you've had with this order and for any inconvenience this may have caused. We've instructed our complaints team to investigate this matter with our finance department as our system is showing this order to be cash on delivery and not a debit card payment. We'll need a bit of time to look into the details so that we can make the necessary arrangements to get this matter straightened out.
Our complaints team will be in touch to assist you as soon as they've liaised with the relevant departments to do so.
Kind Regards,
takealot.com
We're sorry to hear about the payment troubles you've had with this order and for any inconvenience this may have caused. We've instructed our complaints team to investigate this matter with our finance department as our system is showing this order to be cash on delivery and not a debit card payment. We'll need a bit of time to look into the details so that we can make the necessary arrangements to get this matter straightened out.
Our complaints team will be in touch to assist you as soon as they've liaised with the relevant departments to do so.
Kind Regards,
takealot.com