Bad service

I had a bad experience with the Kensington Industrial Park Take-A-Lot drop off point. I received an email stating my parcel was ready but when I arrived,the person there couldn't find it. I messaged after I left that it was found,with no explanation. I was told the manager would get a hold of me but they never did. The following day I returned again and they initially couldn't find it but eventually did. The customer service in general was very bad and j wouldn't suggest that anyone picks up their parcels there