BAD SERVICE

I ORDERED A WATCH WHEN IT WAS DELIVERED IT NEVER WORKED SO I RETURNED IT. THEY SENT ME AN EMAIL TO TELL ME THAT WATCH WAS OOS AND GAVE ME OPTIONS TO EITHER GET IT REPAIRED OR REFUND ME OR CREDIT MY ACCOUNT BUT BEFORE I COULD REPLY THEY CREDITED MY ACCOUNT. NOW IM BUYING ANOTHER WATCH WITH MY CREDIT BUT REFUSE TO PAY DELIVERY AGAIN AND I WAS TOLD THATS OK DELIVERY WILL BE WAIVED BUT I MUST CONCLUDE ORDER FIRST COS THEY NEED THAT ORDER NUMBER WHICH I DID WHILE THE AGENT WAS HOLDING ON THE LINE I EVEN ASKED HER WHICH PAYMENT OPTION SHOULD I CHOOSE SHE SAID IT DOES NOT MATTER ALL SHE WANTS IS ORDER NUMBER NOW TODAY IM BEING TOLD THAT DELIVERY CANT BE WAIVED COS I CHOSE COD AND SHE APPARENTLY TOLD ME THIS SO IM BEING CALLED A **** SO I TOLD THE AGENT I EMAILED TODAY FOR THEM TO PULL THAT CALL AND CANCEL THAT ORDER AND FIND A WAY TO CREDIT MY BANK ACCOUNT AND NOT THEIR ACCOUNT AS I WILL NOT BE SHOPPING WITH TAKEALOT AGAIN AND YOU KNOW WHAT SHE WENT AHEAD AND CANCELED ORDER AND NOT EVEN REPLY BACK AND TELL ME WHAT SHE DID AND HOW I WILL GET MY REFUND- REFUND NOT EVEN REFLECTING ON MY ACC NOW. I AM SO APPALLED WITH THE MANNER THIS WAS HANDLED AND WILL TELL EVERYONE ABOUT MY EXPERIENCE