Bad service

I bought products from takealot that amount to R5500, the delivery was scheduled for the 1st of June.

I tried countless times reaching out to them with no avail, today is the 9th day post delivery scheduled day. Shouldn't they keep their customers informed of what's going on? I can't send emails or direct calls to them to get a clear indication nothing and that's so frustrating their service is bad and am so disappointed