Bad Service

Placed an order on 9 Jan for a iron. PAID and received an e-mail that my payment was received. On 10 Jan received an e-mail that order has been cancelled due to no payment received. I PAID YOU - THERE IS NO CONTACT NUMBERS ON YOU WEBSITE!!!!!!!! ORDER NUMBER ********** 6 . your service went from hero to zero as other member of my family also have tremendous problem with orders