Bad Service

I placed orders of R14,500 with takealot for this Christmas. One of the gifts are defective and has the atenna missing. I called on 14 Dec to arrange for an exchange. I received a message the afternoon that the item has been collected. I call them back saying that no one collected anything. They then rescheduled the collection for 15 Dec. On the 15th no one came to exchange. I called again and they just escalated the matter. On the 16th I called and they advised that it will be attended to asap. Today (17 Des) I called about 5 times. Forts time being kept to hold for 15 minutes and no one coming back to the call. My husband then called and wanted to speak to a manager which was also a problem to get in contact with. They then advise that they will get a manager to call us back. Waiting a few hours, no one calls back. I then call Again and then receive feedback that I will only get it done on the 18th. Meaning I am on holiday and sitting at the house for days waiting for takealot to exchange an item that was supposed to be done 4 days ago. This is rediculous and spoils my holiday. Will definitely use my thousands somewhere more reputable.