Bad Service!!!

I used to really like buying things from Take a Lot. Then recently my wife ordered oven gloves. They sent her one glove in the post instead of two. This sounds like a small thing but it was for my mother in law who had to go back home and she never received the gloves. Then I ordered my wife a Fitbit Versa from Takealot for our anniversary. It initially arrived on time but was faulty. When I tried returning it it took very long just to get them to collect it. It's now been two weeks and the faulty one is still with me and not collected. Also then I received a mail asking me to pay again after I have paid. In this whole issue Takealot kept on saying they have delivered a new working watch but they could never give me a delivery note and only after 5 days they accepted the fact that the courier did in fact not deliver the new watch. It's very frustrating dealing with this company and time consuming. It's much easier dealing with a retail store. I would not recommend doing business with them.