BAD SERVICE!!!!

I HAVE NEVER RECEIVED SUCH BAD FROM THIS ONLINE SHOPPING SITE. I ORDERED A PHONE FRIDAY MORNING AND PAID AN EXTRA R120 TO BE DELIVERED THE SAME DAY AND WHEN I TRACKED THE ORDER , TO MY SURPRISE IT SAYS I'LL BE GETTING THE PHONE ON MONDAY THE 30th!!!! I CALLED THE CUSTOMER SERVICE CENTER AND THEIR AGENT RUTH WAS IMPAITENT AND NOT HELPFUL. I ASKED TO SPEAK TO THE MANGER ELLANOR AND SHE WAS JUST AS BAD. THE CONCLUSION WAS I WOULD PICK UP THE PHONE BY THE WAREHOUSE ON SATURDAY THE 28th, I CALL TO CONFIRM THE PICK AND THE PHONE ISNT EVEN AT THE WAREHOUSE. TAKEALOT PROMISES QUICK AND EFFICIENT SERVICE , WHERE YOU CAN PAY FOR YOUR THINGS TO BE DELIVERED SAME DAY BUT THST DOESN'T HAPPEN. IM SO DISAPPOINTED. IVE PAID FOR A PHINE I DONT HAVE PAID AN EXTRA AMOUNT TO BE DELIVERED THE SAME DAY AND IM GETTING THE RUN AROUND!!!!