Bad service

On Wednesday 27th June 2018, we placed an order with Takealot mainly because the price they charge on the wanted item was R150.00 cheaper than the shops. Great we thought we get to save money!!! Ha!!! think again we paid with EFT but received an e-mail from them on the 28th that we have not yet paid even though we have proof of payment. this was e-mailed to them on the 28th and the reply we received was that it would be directed to the correct department and someone will get back to us. This response was sent to us by Radiefa Floris a whole 27 hours after the proof of payment was sent to them. No one bothered to contact us on Saturday the 30th of June so we phoned the call center on Sunday the 1st of July 2018 at 14:15 to find out what's happening I spoke to Jade who said that she would take the matter further and contact my husband with feedback on Monday morning. This did not happen either. I phoned them again this morning Monday 02nd July 2018 and spoke to Jessie Herbert who has been helpful to an extent but still answers are eluding me as to why my payment has never been allocated even though it was a direct deposit which they claim is not... it was apparently now done through a 3rd party which I think is total BS, and still the product has not been delivered. I do commend Jessie on trying to assist but seriously it's not supposed to take this long. when we bought a product earlier this year the payment was allocated promptly and the product was delivered the next day??? what's the difference now them?