Bad Service

I have order goods from takealot in November as soon as I did the payment the payment confermation email came through and I saw that it was the wrong address. We didnt put on the wrong address when we ordered it was a takealot mistake. First thing the next morning I phoned in so that they can correct the error but what a waste of time and money up untill today thay have send the parcel out TWICE to the wrong address and now I still didnt recieve anything and nobody can tel me where the parcel is or when I will recieve it. I must phone in every time they dont phone back. You can send emails and leave mesages but its just costing me money. How dificult can it be just to change a address, its ridiculous how many explenations they have but not an answer on where the parcel is and when will I recieve it.