BAD service

hi there This is not real, when do a get a refund loaded.. I have been a loyal customer but this is the first time i have such a bad experience. Please let me know...what is going on. This is a lot of money and i still cant use mt office on my laptop. See BElow

Nicole Joy van der Speck (takealot.com Customer Service) <tal-request-responder_ ********** ********** Aug 28

to me ##- Please type your reply above this line -## Your request (Re: [takealot.com] Re: [Order] I have an order question not listed here, can you help? ( ********** 8)) has been updated.

Nicole Joy van der Speck (takealot.com) Aug 28, 11:40 SAST

Dear Shoereena

Thank you for contacting Takealot.com.

I do apologise for the delayed response.

Please be advised that as per our product team, we are still waiting on a response from our supplier.

Once this response is provided, I will issue you with feedback.

Kind Regards

Nicole Joy van der Speck