pB
peter B
1 reviews | Active since Aug 2015
13 Aug 2015, 12:08
Bad service
I called in about 5 weeks ago on a monday to say my cellphone is giving me problems they said they will send a courier to collect it with within 2 days. Later that day I got a call to say they will collect before 5pm the next day I waited no one pitched after complaint after complaint they only collect it the friday. I got feed back the monday to say they will send it away to the manufacturer for repairs. I have emailed them every week but no one can tell me what is happening all they say is they waiting on the manufacturer. And its almost 6weeks.
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takealot.com's replyOfficial
15 Aug 2015, 08:34Hello peboastra,
We're sorry to hear about your frustrating experience and that you've not received feedback on the status of your return. When an item is returned outside the takealot 6-month replacement warranty and it has an additional supplier warranty the item could be send to the supplier for assessment. The matter is then handed over to the supplier to assess under their warranty & the duration of this assessment is unfortunately not something we have control over. We should however be able to get you feedback on the matter and we'll instruct our complaints team to liaise with our returns department to do so.
They'll get in touch with the returns team & supplier on Monday and will try and get you feedback as soon as possible.
Sincerely,
takealot.com
We're sorry to hear about your frustrating experience and that you've not received feedback on the status of your return. When an item is returned outside the takealot 6-month replacement warranty and it has an additional supplier warranty the item could be send to the supplier for assessment. The matter is then handed over to the supplier to assess under their warranty & the duration of this assessment is unfortunately not something we have control over. We should however be able to get you feedback on the matter and we'll instruct our complaints team to liaise with our returns department to do so.
They'll get in touch with the returns team & supplier on Monday and will try and get you feedback as soon as possible.
Sincerely,
takealot.com
takealot.com's reply15 Aug 2015, 08:34
Official
Hello peboastra,
We're sorry to hear about your frustrating experience and that you've not received feedback on the status of your return. When an item is returned outside the takealot 6-month replacement warranty and it has an additional supplier warranty the item could be send to the supplier for assessment. The matter is then handed over to the supplier to assess under their warranty & the duration of this assessment is unfortunately not something we have control over. We should however be able to get you feedback on the matter and we'll instruct our complaints team to liaise with our returns department to do so.
They'll get in touch with the returns team & supplier on Monday and will try and get you feedback as soon as possible.
Sincerely,
takealot.com
We're sorry to hear about your frustrating experience and that you've not received feedback on the status of your return. When an item is returned outside the takealot 6-month replacement warranty and it has an additional supplier warranty the item could be send to the supplier for assessment. The matter is then handed over to the supplier to assess under their warranty & the duration of this assessment is unfortunately not something we have control over. We should however be able to get you feedback on the matter and we'll instruct our complaints team to liaise with our returns department to do so.
They'll get in touch with the returns team & supplier on Monday and will try and get you feedback as soon as possible.
Sincerely,
takealot.com