1 reviews | Active since Apr 2015
Bad Service
I place an order on line for kettle and it was delivered but then I had to return it because I wasn't happy with the condition of it. On Friday 31st July 2015 a guy from Mr Delivery came to collect without a replacement and when I ask him about the exchange he said he was only sent to collect the return goods. I then made a call to *** with that guy from Mr Delivery and this lady said they have to first collect and return the kettle to warehouse then they will dispatch a replacement. Yesterday 04th August 2015 I sent an email and no one had a decency to reply. Today 5th August 205 when I call [URL Removed] I'm told that I did receive the kettle. <br> <br> I need to know where my kettle is or please refund me. Lately, service with [URL Removed] is just impossible they will call and promise to delivery and you wait and wait and wait with no one calling you just to inform that your delivery is been rescheduled.<br>
We're sorry to hear of your frustrating experience with this return. We've assigned this to our complaints team to look into and they'll liaise with the relevant departments to get clarity on the matter. They'll be in touch as soon as they've gathered the necessary details to assist.
We'd really like to make this up to you and will do our best to get this sorted out as quickly as possible.
Sincerely,
takealot.com
We're sorry to hear of your frustrating experience with this return. We've assigned this to our complaints team to look into and they'll liaise with the relevant departments to get clarity on the matter. They'll be in touch as soon as they've gathered the necessary details to assist.
We'd really like to make this up to you and will do our best to get this sorted out as quickly as possible.
Sincerely,
takealot.com