Bad Service

I ordered something from Takealot on the 27th of June 2015. On the 29th at 08h30 i cancelled the order. The contact consultant Odwa Mqombti assisted me, he informed my that it would take 3 business days for the credit to reflect in my account. On Tuesday the 30th the package was delivered , i emailed to enquire why it was delivered even though i cancelled the order . Odwa said he will sort it out. Nothing was sorted out , i spoke to another consultant that referred me to his team leader Janice Weiner. On Thursday 02July 2015 Janice contacted me and informed me that she will arrange for the pick up which happened the Friday the 03rd of July 2015. She informed me that the credit will reflect in my account on Friday the 03rd after collection of the product. I specifically asked her when my account would be credited. I knew if was humanly impossible seeing that we bank with other banks. It is one week and one day later and my account has not been credited. I get send from Pillar to post and no ones resolves my [URL Removed] on twitter, Given Morake responded. I asked for the manager to call me , nothing happened yet. I am at my wits end, want take this anymore. What bad service!!