JB
JEANETTE B

1 reviews | Active since Jan 2012

04 Jul 2015, 13:20

BAD SERVICE

I logged on to purchase dog food and then used my R100 takelot discount voucher which initially reflected the reduced price but when I wanted to finalise the transaction and pay balance with my credit card it would not allow me to. When I re-tried it would not accept my discount voucher. 8V3R-VYHT-EZE4<br> <br> <br> <br> This ticket has been rated as Bad, I'm unsatisfied<br> With the following comment:<br> My voucher no was requested when it was already included in my initial complaint. Then I was asked to send a screen shot of error. Obviously did NOT read my complaint. The voucher simply does not deduct from the total to be paid!!! I am thoroughly disgusted!<br> <br> Sent from Yahoo Mail on Android<br> <br> [Email Removed] <br> Date:Sat, 27 Jun, 2015 at 14:12<br> Subject:Request #771364: How would you rate the support you received?<br> <br> ##- Please type your reply above this line -##<br> Dear Jeanette Bartlett,<br> <br> At [URL Removed] we are passionate about our customers and would love to get your feedback about t

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Replies (1)
takealot.com
takealot.com's reply04 Jul 2015, 16:54
Official
Hello maybjb,

We found your initial e-mail and noted you included the coupon code in the subject line and we can only assume the agent overlooked this detail when she requested you to confirm the number again. We apologise for the unnecessary hassle and appreciate you taking Megan's call to assist with this. As discussed she'll issue you with a new code shortly.

Sincerely,
takealot.com