Bad service
<p>Their service is not as good as it used to be. I made an order on the 29th of September. I was expecting a delivery on the 3rd of October, it was COD. On the 4th of October, I was told that I have to deposit the money before they deliver. Also, the call centre is a pain. I was put on hold over 5 times and then asked to call back and select another option so that I can speak to somebody else.</p>
Hello samil-purmeswar,
We're terribly sorry about the unpleasant experience you have had with your recent order.
Thank you for taking our team's call today and granting us the opportunity to clarify a few details regarding your delivery with you over the phone.
Your request has been concluded and we will reach out to you with delivery confirmation as soon as we receive an update.
Regards
Takealot.com
Hello samil-purmeswar,
We're terribly sorry about the unpleasant experience you have had with your recent order.
Thank you for taking our team's call today and granting us the opportunity to clarify a few details regarding your delivery with you over the phone.
Your request has been concluded and we will reach out to you with delivery confirmation as soon as we receive an update.
Regards
Takealot.com
Upon complaining here, I was contacted and assisted by Melissa Steenekamp. She has been in constant contact with me right until my delivery. My problems were sorted out and it is evident that she (and takealot) went the extra mile to ensure that my order was delivered to me by the date that I requested. It is pleasing to know that when a problem is escalated, they do what they can to help and ensure satisfaction. And that is what I am: satisfied.
Melissa's pleasant and constant help is the reason for my change to 5 stars.
Upon complaining here, I was contacted and assisted by Melissa Steenekamp. She has been in constant contact with me right until my delivery. My problems were sorted out and it is evident that she (and takealot) went the extra mile to ensure that my order was delivered to me by the date that I requested. It is pleasing to know that when a problem is escalated, they do what they can to help and ensure satisfaction. And that is what I am: satisfied.
Melissa's pleasant and constant help is the reason for my change to 5 stars.