TM
Thenjiwe M

1 reviews | Active since Jun 2015

02 Jun 2015, 08:29

Bad Service

I ordered a Textbook on their website on 02/05/2015 which noted that delivery would be in 7 working days. After I made the payment delivery time was confirmed as 15/05/2015 which was a stretch but I accepted the terms. The 15th of May came and went with no sms, update or email. I had to call to follow up on my order, then only I was told that there was a delay with the supplier and I would receive it on the 20th of May. Still nothing, I phoned once again on the 28th of May where I was told that the courier service did not have my number, I provided same. I called yesterday where I was told the delivery would be made the same day. Needless to say its been a month since my purchase and I am still waiting.<br> <br> PS I never experienced such problems with Kalahari.

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Replies (1)
takealot.com
takealot.com's reply02 Jun 2015, 09:01
Official
Hello tmasango,

We're sorry for the unexpected delay and understand the frustration this must've caused. We've already assigned the matter to our complaints team who are taking it up with the courier company to get this sorted out asap. This isn't our usual way of processing orders & deliveries & we'll make sure this is addressed with the responsible parties.

Our complaints team will be in touch with an update as soon as they've made the necessary arrangements with the couriers.

Sincerely,
takealot.com