Bad service

I generally, have had a good experience with Takealot as a regular customer for the past few years, but recently I am just shocked. First, their deliveries started taking longer this year, or since they introduced Takealot-More. As if they are using a strategy to push you into joining the membership or else deal with delayed orders. Secondly they insisted that I owe them money, an amount that I have no recollection of. I paid at checkout, but five days later a random amount was debited from my bank account. The woman that called me was so rude. She hardly gave me a chance to say anything or ask questions. Acted like a dictator, so I just paid it otherwise they would block my account. Then thirdly, and this I will take up with the Ombudsman. I ordered a weighing scale. It arrived non funtctional. Returned it. And they rejected the return saying its a non returnable item. Which I understand. Some things are non returnable. But even broken, faulty items? What is going on with this place? All of the above happened within about a month. Maybe new management? Who knows?