Bad service

Bad service from Takealot. Bought two same devices which were faulty, their system did not allow me to log two seperate returns for similar items so I logged one and specified in returning 2. They refunded one device, a consultant by the name Lorenzo Van Wyngaardt and Carol Mphela were assisting with escalating the query. I have sent numerous emails since the 2nd June and no one is getting back to me nor refunding my R1199. My sister is the one who handed the devices to the delivery guy who she says he opened the box which the devices were in and all the boxes in the vehicle looked open