Bad Service

Takealot needs a wake up and better staff training. No wonder they will close down because of competition like Temu and Shein

My mom bought 2 stick powerbanks at R 99 each from takealot a few weeks ago (which were utter *******) I then asked her to do the return on the app and placed both sticks in the same package it was received in and they were collected on the 17 May. Only 1 was refunded? We were told to do another return for the other stick and it would be refunded.

We have since received numerous messages and drivers pitching up to collect the package that was already picked up??????

I have sent email after email and was advised that this would be sorted, but nothing done as yet and another driver is again on the way!!!

See email below.....

Caryn.V (takealot.com)

May 19, 2024, 16:22 GMT+2

Hi Wayne We thank you for your patience thus far and we do apologize for the long wait. Kindly note we have not forgotten about your query, we are currently following up with the relevant department. As soon as feedback is received, I will get back to you with an update. Please accept our sincerest apologies for the inconvenience caused. Kind regards Caryn.V

Wayne Coetzee

May 19, 2024, 16:14 GMT+2

Any further info you can give us ...: Good day, my mom ordered two powerbank sticks at R99 each, which were both returned, collected but only one was refunded??? She was told to do another return ticket but now we received a message that the return package will be collected????? Both were sent back at the same time in the same package which it was received in.....see message received below... Hi L, your Takealot return MRRN-YRYWY-WG9M for order #*** will be collected before 5:00PM on Mon 20 May.