Bad Service

I have ordered 2 items on takealot about a week or so ago, I was told delivery is estimated to be on the 1st July 2021, I had no problem with that, yesterday the 1st, I received an email saying on of the items is ready for collection, I decided to wait for the other item as I will make a 50km single trip to collect, then today, 2nd July I received another email that my second item is ready for collection, I decided to go in the afternoon to collect,

To my surprise, I was told the other collection do not scan, meaning it is not there, both qr codes were scanning for 1 item, the lady was not helpful and did not take me serious, this is unacceptable for me as I will have to make another 100km to and from just to pick up a delivery for which mistake was not mine and I dealt with unfriendly, unhelpful person from takealot,

All she could do say was call the call center and they will tell you wat to do, I tried to call the call center now however I am holding over 10 min already,

The cost of this inconvenience will be higher that what was actually spend to but the items,

This is the first time I experience such pathetic service and felt less important of how I felt by it.

I need this resolved or rather refund me and collect the other item from my home.

My unique pin for collection ***01

Tshepo Kekana ***