Bad returns service, lying to me about damage caused by takealot

I sent a screen back after it broke 6 months after 8 purchased it. I bubble wrapped the screen in multiple layers and sent it with the driver. Just read an email stating takealot will not assist me because of "user damage" I looked at the photos and it's clear as day something was put on the screen, now you want to blame me for it. I took pictures of the screen before I wrapped it, because I wasn't born yesterday... I sent it too you. I want my screen replaced or my money back you have no excuses. I also want an apology for blaming me for something you did! I want someone to call me because it's impossible to call you. Go look at the pictures then tell me again it was user damage I dare you. No one even bothered to ask me just immediately tell me to get lost i broke it, what kind of service is that? I've spent thousands on your site!