LG
Louise G
1 reviews | Active since Jan 2016
13 Jan 2016, 14:06
Bad Returns service
I ordered the Halo5 for my husband in November 2015 but I didn't realise that he had an xbox 360 and not an xbox ONE. So the day after Christmas (26 Dec) I logged a return (ref: RRN-cfe5-5549) I waited at home for the item to be picked up but no one came for the hole week!<br> <br> I went away from 3-10Jan so I couldn't wait any longer at home.<br> Today I re logged the return since I'm back at work now (ref:RRN-9212-9fe1) but I got a message back saying that the order is older than a month.<br> <br> I have tried to sort this out but I keep getting cut off.<br> <br> Please try to sort this out since I don't know what else to do!
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takealot.com's replyOfficial
13 Jan 2016, 18:39Hello louise_gilbert,
First and foremost, we would like to apologise for the inconvenience we may have caused you due to the miscommunication regarding the collection of your initial return. This matter has been escalated and will be dealt with internally.
Thank you for taking our complaints teams call today and allowing us to resolve this matter for you as quickly as possible. We have logged a new return for your order and the collection of your return will be arranged shortly.
Regards
Takealot.com
First and foremost, we would like to apologise for the inconvenience we may have caused you due to the miscommunication regarding the collection of your initial return. This matter has been escalated and will be dealt with internally.
Thank you for taking our complaints teams call today and allowing us to resolve this matter for you as quickly as possible. We have logged a new return for your order and the collection of your return will be arranged shortly.
Regards
Takealot.com
Best regards,
takealot.com's reply13 Jan 2016, 18:39
Official
Hello louise_gilbert,
First and foremost, we would like to apologise for the inconvenience we may have caused you due to the miscommunication regarding the collection of your initial return. This matter has been escalated and will be dealt with internally.
Thank you for taking our complaints teams call today and allowing us to resolve this matter for you as quickly as possible. We have logged a new return for your order and the collection of your return will be arranged shortly.
Regards
Takealot.com
First and foremost, we would like to apologise for the inconvenience we may have caused you due to the miscommunication regarding the collection of your initial return. This matter has been escalated and will be dealt with internally.
Thank you for taking our complaints teams call today and allowing us to resolve this matter for you as quickly as possible. We have logged a new return for your order and the collection of your return will be arranged shortly.
Regards
Takealot.com
Best regards,