Bad return service

I returned an item that was too small. It was a maternity item, so in the comments section of the return, i specifically said NOT to collect the item if it is not returnable. On 20th of October, I saw on my profile that the return was declined (because it is a maternity item, which they collected even after I said not to if it was not returnable), I was not informed about this. I requested on when I will get the item back, and until today I still have not heard anything. So, now Takealot has both my money and the item and not responding with definite answers.