1 reviews | Active since Oct 2016
Bad return service
<p>Returned a samsung tv bought from takelot due to a faulty remote...had to wait 30 days for the product to be returned (BAD COMMUNICATION) only to realize upon opening that :</p> <p>1) The tv was extremely poorly packed (Tv loose in box), takelot clearly stipulates the importance</p> <p>of secure packaging upon return request, only then to not perform the policy themselves. If i took the time to</p> <p>do it properly i expect the same from them.</p> <p>2) The power cable not included in the box?????</p> <p>I am very dissapointed !!!</p>
Hello JacoV1457,
We are terribly sorry for the condition in which your return was sent back to you and for the item that was not included in your return.
Thank you for taking our team's call and granting us the opportunity to escalate the matter accordingly.
We have forwarded the details you have provided us with to the relevant teams to action as soon as possible and we will contact you with an update tomorrow.
Regards
Takealot.com
Hello JacoV1457,
We are terribly sorry for the condition in which your return was sent back to you and for the item that was not included in your return.
Thank you for taking our team's call and granting us the opportunity to escalate the matter accordingly.
We have forwarded the details you have provided us with to the relevant teams to action as soon as possible and we will contact you with an update tomorrow.
Regards
Takealot.com
I am extremely unhappy with your service and product! I logged a return on this same tv on 18/09/2016 (RRN-7d37-d325)...Had to buy a new remote from my own pocket...I waited a month for tv to be returned due to poor communication between takelot and samsung repairs...got the tv back only to realize that the power cable was not returned in the box...the box was very poorly packed (tv loose in box) borrowed a power cable from a local dealer only to realise that not one of the two remotes provided works!!!!!Tv itself is defective. How did they test the tv but it still doesn't work???????? You can come and collect your tv and refud me please cause I am fed up!!!!!!!!!!!
I am extremely unhappy with your service and product! I logged a return on this same tv on 18/09/2016 (RRN-7d37-d325)...Had to buy a new remote from my own pocket...I waited a month for tv to be returned due to poor communication between takelot and samsung repairs...got the tv back only to realize that the power cable was not returned in the box...the box was very poorly packed (tv loose in box) borrowed a power cable from a local dealer only to realise that not one of the two remotes provided works!!!!!Tv itself is defective. How did they test the tv but it still doesn't work???????? You can come and collect your tv and refud me please cause I am fed up!!!!!!!!!!!