MR
Monita R

1 reviews | Active since Jul 2012

10 Aug 2016, 14:52

Bad quality pots over and over

<p>We bought a 3 iron cast pot set that has enamel interior. The second time we used it, the enamel started poping off. I was busy cooking when it started and a piece nearly popped into my eye. We sent back the pots and ordered a different set only to cook once with 2 of the pots to find a discolouration afterwards. These sets were between R900 and R1100. Now we have to buy a third set from takealot.com because we used vouchers and ebucks. How do we know which set to buy that we can use continiously without having to send it back after one or two uses? To say the lack of quality and the frustration is unsatisfactory to say the least. I phoned for a recommendation on what set to order next and no one could even help me with that. One thing is for sure, this will be the last item we buy from takealot.com</p>

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Replies (6)
takealot.com
takealot.com's reply10 Aug 2016, 18:42
Official

Hello monitaleriche,

We are terribly sorry to hear about the troubles with your latest purchases.

Thank you for taking our complaints teams call earlier and allowing us the time to investigate in order to resolve this matter as quickly as possible.

We are checking in with our buyers and will keep you posted.

Regards
Takealot.com

MR
Monita R's update11 Aug 2016, 12:34
Reviewer Update

A lady called me yesterday and said she would speak to her manager and phone me back just after 12 today and it's already 14h35 and no call back

MR
Monita R's update13 Aug 2016, 17:56
Reviewer Update

Refuses to refund even after we told them we do not want gift card refunds just to buy another defective product from their site. Will consult legal advice and approach the NCPA.

takealot.com
takealot.com's reply15 Aug 2016, 08:13
Official

Hello monitaleriche,

Thank you for accepting our call this morning.

We appreciate your patience and will be in contact shortly to resolve the matter.

Regards

Takealot.com

MR
Monita R's update15 Aug 2016, 13:20
Reviewer Update

Lee Anne sorted everything out with a great, professional attitude. Much appreciated

MR
Monita R's update17 Aug 2016, 11:48
Reviewer Update

Just when I thought everything was sorted, takealot strikes again.

Repayment to credit card wasn't done as promised and delivery of replacement set without ordering arrived. An never ending nightmare it seems