Bad Quality Items, no Quality checks

The beginning of October I bought a luggage set from Takealot. Order number ***4 arrived on 7 October. When I opened the package the zip of the big case was damaged and the case could not open. I logged a return and the next day the item was collected, on 14 October the replacement was delivered, order number ***5. This set also had a damaged zip, just in a different spot. Now quite annoyed a logged another return. I even called their call centre to ask that the item be checked before dispatching, yes, I too thought that this goes without saying but apparently not. So today the third set comes, order ***0 and while I am glad the zip didnt appear to be damaged, this one had a broken handle. Throughout this whole ordeal, I have not received 1 phone call or email from you guys to apologize for the poor quality items you dared to send me. Your automatic system emails dont count. The purchase I made before this one was a tv box, it was a gift for my dad and also arrived damaged, when I sent it back guess what Takealot sent me? A SECOND HAND TV BOX after I paid for a new 1!! I ended up asking for a refund back then too. I can officially say I am done with takealot.