Bad pick up experience with still awaiting one item of the same order

I unfortunately had to give a one star.I’ve ordered 2 items on 26th of September and only been able to collect one of the items.For some reason the other item was sent to the wrong pick up point and up to this point I have not received any notification or estimate when I will be able to collect it.I have requested a refund for the item as I have reordered it and it should arrive faster than waiting for the wrongfully routed item.