Bad experience

I'm a takealot customer for years and this is the first time having such a pathetic experience with them so I ordered sippy cups and a pacifier from them and had a issue with both the pacifier did not have a size description so I was looking for 1 that type thought it might be a standard size but it was so small maybe for a newborn or premie baby so did not want the item wity the sippy cup it was coeey brand and it was leaking so I scheduled a return the same day I did not even use the items just rinced one bottle and noticed the leak so wanted a return so I was advised that both are not returnable items so was so upset because these I have returned baby bottles before and this was a manufacturing issue not even a takealot issues it was supposed to be taken up with the cooeey brand and the pacifier was mis advertising because it didn't specify a age or size so I wanted a full refund and never got it and never got a further response in regards to my query so very upset about this