Bad experience

I've been waiting for collection ever since: Hi Kelebogile, your Takealot return RRN-E0EB-1E19 for order #***1 will be collected before 5:00 PM on Tue 19 May. Not convenient? Call *** to reschedule.

Everyday I get response via my email from 10 different people when I do follow ups, no more reading my Facebook inboxes