ZH
Zaid H
1 reviews | Active since Dec 2013
02 Nov 2016, 13:55
Bad Experience
<p>I bought a game on pre-order from TAKEALOT.com believing that it would come with a pre-order DLC (the website did not specify that no pre-order DLC was available with the game). The game was supposed to have arrived on Friday 28/11/16, but it was delivered 3 days later. TAKEALOT didn't even have the decency to tell me that the delivery would be late, I had to phone them twice!</p> <p>Had I been warned that there was no pre-order bonus, I would have bought a digital copy instead, and because of the late delivery th pre-order games are no longer on sale. TAKEALOT are a usless company and I will never buy anything from them again!</p>
Helpful (0)
Replies (4)0
Replies (4)
takealot.com's replyOfficial
02 Nov 2016, 17:30Hello Zaid_Halim,
We are terribly sorry about the delay of your order and for the lack of communication regarding this troublesome occurrence.
Thank you for taking our call today and providing us with details regarding your concerns.
We are pleased that you have been assisted accordingly and we thank you for your patience and understanding.
Regards
Takealot.com
Best regards,
takealot.com's reply02 Nov 2016, 17:30
Official
Hello Zaid_Halim,
We are terribly sorry about the delay of your order and for the lack of communication regarding this troublesome occurrence.
Thank you for taking our call today and providing us with details regarding your concerns.
We are pleased that you have been assisted accordingly and we thank you for your patience and understanding.
Regards
Takealot.com
Best regards,
ZH
Zaid H's updateReviewer Update
02 Nov 2016, 19:48TAKEALOT.com is lying, I have not been assisted at all. They did not even have the decency to tell me why my order had been delayed nor did they offer any assistance in helping me resolve my problem.
ZH
Zaid H's update02 Nov 2016, 19:48
Reviewer Update
TAKEALOT.com is lying, I have not been assisted at all. They did not even have the decency to tell me why my order had been delayed nor did they offer any assistance in helping me resolve my problem.
takealot.com's replyOfficial
02 Nov 2016, 20:22Hello Zaid_Halim,
We are sorry to hear that you are not completely satisfied with the outcome of your query.
Our team will reach out to you again in the morning to clarify the details regarding the delayed order.
Regards
Takealot.com
Best regards,
takealot.com's reply02 Nov 2016, 20:22
Official
Hello Zaid_Halim,
We are sorry to hear that you are not completely satisfied with the outcome of your query.
Our team will reach out to you again in the morning to clarify the details regarding the delayed order.
Regards
Takealot.com
Best regards,
ZH
Zaid H's updateReviewer Update
03 Nov 2016, 10:23Once again you have failed to address my issue. I feel as though I’m trying to communicate to a brick wall which in turn is frustrating to no end. Allow me to clarify as it seems that you don’t seem to understand.
According to YOUR website as well as the payment receipt I received from TAKEALOT, the game was supposed to be delivered to me on Friday 28/10/2016. This did not happen, and instead of contacting me to explain that my order would be delivered late, I had to phone you and I was assured that I would receive on that date that was stipulated by YOUR website. Had I been made aware that the delivery was would not be made on the 28th of October, I would have cancelled the order and bought a digital copy instead. Now however, it is too late for me to purchase a digital copy with the day one DLC.
According to TAKEALOT’s comment on Hello Peter, I have been assisted (I have not by the way), and to add to my frustration YOU STILL WON’T PHONE ME TO OR EXPLAIN HOW YOU ARE GOING TO RESOLVE MY ISSUE! I hope that this clarifies my issue and that TAKEALOT will final respond in an appropriate manner.
ZH
Zaid H's update03 Nov 2016, 10:23
Reviewer Update
Once again you have failed to address my issue. I feel as though I’m trying to communicate to a brick wall which in turn is frustrating to no end. Allow me to clarify as it seems that you don’t seem to understand.
According to YOUR website as well as the payment receipt I received from TAKEALOT, the game was supposed to be delivered to me on Friday 28/10/2016. This did not happen, and instead of contacting me to explain that my order would be delivered late, I had to phone you and I was assured that I would receive on that date that was stipulated by YOUR website. Had I been made aware that the delivery was would not be made on the 28th of October, I would have cancelled the order and bought a digital copy instead. Now however, it is too late for me to purchase a digital copy with the day one DLC.
According to TAKEALOT’s comment on Hello Peter, I have been assisted (I have not by the way), and to add to my frustration YOU STILL WON’T PHONE ME TO OR EXPLAIN HOW YOU ARE GOING TO RESOLVE MY ISSUE! I hope that this clarifies my issue and that TAKEALOT will final respond in an appropriate manner.