Bad EXPERIENCE

I made a purchase on takealot more on Tuesday and delivery was set for the next day before 7PM. I received a call from the delivery guy at around 13:47 and said that he's at the wrong address and he also said he was given the incorrect parcel and I will not get my delivery on that day. I called takealot because I do not understand how will I not get my parcel if delivery was supposed to be before 7PM and I was confused with the comment the driver made on the site for my parcel that he could not deliver because recipient was not avaliable which was not true, he just went to an incorrect address (and this is not my first time nor 2nd time making a purchase at takealot with the same address). Takealot struggled to get ahold of the Branch that is supposed to dispatch my parcel and ended up sending them an email, then when I checked again on the link to track my parcel, it showed that it was delivered to an incorrect courier facility and last night an email they sent was that they are still investigating, investigating what I do not know. I still do not understand why I'm still waiting for a parcel that was made on takealot more till today, I need this sorted out please. I NEED MY PARCEL TODAY!