1 reviews | Active since Jul 2012
Bad delivery service, still no response
My order number is #***<br> Order made November 25th. Was due Friday 27th.I was then told on Friday by a gentleman Rosco Baron who said unfortunately he could not do much and said that the package was coming form Cape Town and he apologised for the delay. I was fine with that. If you guys give a day I should expect delivery then you should deliver? Later another lady from Takealot phoned me Thembi Matross at around /- 5pm on Friday, she told me that she had enquired with Skynet and they told her the delivery would be made the next day Saturday the 28th, I had to give new delivery details because I wouldn't be at work on the wknd. I specially had to get someone to stay at my house to accept the delivery as I had plans. Lunch time saturday, still no delivery, the poor person I asked to help still sitting at my house. I phoned Skynet they said it was still in transit, coming Sunday. Sunday came, no delivery. Today phoned them, they dropped the phone on me twice after telling me package had not left cape town yet and I demanded fast courier. Now still waiting for someone to help me, this is very bad service.
We're first to admit that we're not perfect and that mistakes like these happen from time to time. We however pride ourselves on our ability to correct these ASAP and it's therefore disappointing that this has not been done. We'll address the communication you've received from the agents who initially assisted you to confirm whether the correct escalation procedures were followed. We're also liaising with Skynet to confirm the whereabouts of your parcel and will make sure that delivery is scheduled as soon as possible.
We're sorry for the poor experience and have instructed our complaints team to monitor the situation and to make sure you are kept updated throughout.
Kind Regards,
takealot.com
We're first to admit that we're not perfect and that mistakes like these happen from time to time. We however pride ourselves on our ability to correct these ASAP and it's therefore disappointing that this has not been done. We'll address the communication you've received from the agents who initially assisted you to confirm whether the correct escalation procedures were followed. We're also liaising with Skynet to confirm the whereabouts of your parcel and will make sure that delivery is scheduled as soon as possible.
We're sorry for the poor experience and have instructed our complaints team to monitor the situation and to make sure you are kept updated throughout.
Kind Regards,
takealot.com