Bad delivery service

My order number: #*** Yesterday my delivery was meant to be delivered as per the sms. At 11:09am i received an update that the driver had failed the delivery saying there was no one to collect without any phone calls to me or his manager to check or ask where is the office?.(incorrect and didn't even bother to come into my building to ask security I confirmed) Then after calling the call Centre they said it will be reschedules for another delivery with a different driver who by 2:30pm had not arrived so i called again and asked the consultant where my package was? She said it was a the depot 12 canal road Ottery so i went there to fetch it myself only to be told i must go to the pickup point in plantation road where i went to only to be told that the item was as per the system still at the depot at 12 canal road. I went back there furious spoke to the manager who called the driver and the driver was at my building outside somewhere about to failed the delivery again but the manager told him not to fail it as the customer is here with him and to go into the building and deliver it to the reception on the 1st floor. I then called my reception to ask her to pls go downstairs and ask security if there was a package and yes the Takealot driver left it at security and never bothered to go up with the lift to the company citadel to the reception to delivery as all Takealot drivers before him have done in the past 100's of times. I wasted my time petrol because of poor commination and bad service from the driver. How are you going to make this right takealot?