BAD Delivery service

i purchase lots of items from Takealot for my company and the one thing i hate is that no communication is sent when they are enroute to deliver. They give you a date and often deliver prior to that or even later but you are expected to sit and wait .If you don;t your item gets returned and you lose the delivery fee. I purchased a Fridge and the delivery person did not wait for my contact to take delivery but left . instead of rescheduling they just cancelled the order and I now sit with a credit of just the amount for the item not the delivery fee. I lose it because some lazy courier did not want to wait a few minutes. I am so done with them and i hope they get serious competition.