Bad Delivery Service

I order religously from Take-a-Lot and Mr D usually deliver my items within 2 days no hassles. I bought a Samsung S6 and I am waiting for delivery from Fedix. According to the driver he was here at our company on the 22/12/2015. And the company was closed until January. I work at Old Mutual and our company is open all year. I was at work all week until 5 and no-one from the delivery service contacted me to say they are here with a delivery.<br> <br> I called yesterday and the take-a-lot agent said she would escalate it for delivery for me. I called today and I was told by the next agent she can see the escalation. I called Fedex and I was told by the agent that she will request for it to go out with the afternoon delivery. I called again to check if it went out and I was told by Aneshree that it hasnt gone out yet and it wont be delivered today still. I spoke to Gaff the Operations manager who don't seem to care much but he told me my cellphone is missing. And I must order a new phone, I don't know who give him the right to think that I have another R8000.00 to order a new phone. I called Take-a-Lot and waited over 15minutes for the manager, Luke to come to the phone. So disapointing