Bad delivery service

I’m Very disappointed in takealot delivery service. They said delivery will take place on Monday, we waited the whole day and then they never showed. So Today (Wednesday) they where suppose to deliver before 5 but the delivery service decided he wants to hang around in Bethal and want to deliver it at 7pm ??? How is that for service! Takealot I always spoke so highly of you but you just lost a very big client!!!