KM
Kamohelo M

1 reviews | Active since Jul 2014

21 Dec 2015, 17:12

Bad delivery service

Got an sms from takealot confirming delivery for today before 5pm. I cancelled all my plans so I could stay at the office and wait for the delivery. 5pm came and went and i did not receive any communication indicating that delivery would be late. <br> <br> This is such an inconvenience and an irritation to have to sit around and wait for nothing. And the lack of communication is the worst

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Replies (1)
takealot.com
takealot.com's reply21 Dec 2015, 17:17
Official
Hello kamoerny,

Our complaints team will get in touch with the responsible courier ASAP to get an update on the whereabouts of your parcel. We apologise for the inconvenience caused by not delivering your parcel before 5pm as promised. We'll however do our best to get this delivery completed soonest.

Our complaints team will be in touch with you the minute they've received feedback from the courier.

Kind Regards,
takealot.com